The web site does not bill your credit card it is only verifying that the billing address matches that which is on file with the issuer.

The card entry section is a secure portion with merchant services and any issues with the card number or billing address will show up in red text at the top of the entry box. Please scroll up as this important warning is often missed and is critical for correcting the issue. This portion of the site is not ours so we are unable to modify the layout to make it more user friendly.

Instances like these have occurred when trying to use a previously used card. Use your browser back arrow until you get to the shipping selection page. Once you have gotten back to the shipping options page hit the continue button again. At the next step, skip over the option to use your last used card and go right to the secure card entry section. Verify your billing address is correct and enter your details and hit the submit order at the bottom of the secure entry section to create your new billing token and complete your order.

Typically orders will ship within 1 to 2 business days and we will alert you of any back orders when we are processing the order.

We often relate to sailboat hardware the way we relate to car parts. Need a part? Order it. It will be here in a day or two. But the sailing business is not the automotive industry. The largest names in sailing are run like small, family owned businesses, not like big corporations.

Unlike the highly automated auto industry, a sailboat and its hardware is still made by hand in small quantities. A "production run" of parts for a 15 year old boat may be as few as two or three parts. Many parts are purchased from subcontractors who are often very small companies with only a handful of employees.

The parts are made by highly skilled craftsmen. Look at the welding on a stainless steel part for example. The quality of workmanship is often on the level of industrial art. Skilled craftsmen of this caliber are not hired in the spring and fired in the fall. Yet the sailing market is very seasonal. Demand for products increases in the spring much faster than the capacity to produce them.

We have a stock of these parts in the spring. However, as the season progresses, we will occasionally run out of stock before the manufacturer is able to supply more. Order in fall and winter for fastest delivery.