Have a question about your Catalina or Capri sailboat? Have a comment? Please contact us!

Mailing Address	Catalina Direct 10210 Systems Parkway Suite 390 Sacramento, CA 95827
Phone Order Desk International Phone Order Desk	800/959-7245 (800-959-SAIL)  916/843-1972
Phone Order Desk Hours Will Call/Walk-In Hours (Temp NA)	Monday - Friday 8:30 - 5:00 Pacific Time Tuesday - Friday 10:00 - 5:00 Pacific Time
Fax	916/843-1973
Catalina Owner Tech Support Technical Support Hours	916/843-1971 Tuesday - Friday 10:00 - 5:00  Pacific Time

How to call Tech Support:
1. Open www.catalinadirect.com
2. If possible, go to the product you want to ask about, or a similar product.
3. Call in 916/843-1971 (Open 10 to 5 Tue - Fri Pacific time)
4. Now do the steps you skipped (1 and 2 above) quickly before they answer.

Tech support does not respond to unsolicited emails.
During your call Tech Support may ask you to email them pictures to clarify your questions.

Shortages:

• Claims for shortages must be made within 10 days of receipt of order.
• Save all packaging.
• Call the phone order desk at the appropriate number listed above.

Return Policy:

• Returns are welcome on stock items within 30 days of shipment.
• Special order and custom made items are not returnable (this includes line and custom rigging).
• For product returns call for an RMA number. Note the number on the outside of your return package.
• No returns will be accepted without an RMA number.
• Items returned for reasons other than a defect must be in new condition including original packaging and suitable for resale.

Refunds or Credits:

• Refunds for credit card purchase will be issued to your credit card account for the purchase price of the item.
• A refund can only be credited to the same card number used for the original purchase.
• Checks for refund of a purchase paid by check will be issued for the purchase price of the item no sooner than 10 working days after our receipt of your original payment check. Our contracts with the credit card companies prevent us from issuing a check for the refund of a purchase original paid by credit card.
• At your option we will credit your account at The Foredeck or ship replacement product.

Email is slow: Unless Sales or Tech Support have asked you to send us something please do not email. It will test your patience (and ours).

Simple product questions: Call the Salse staff 800/9595-7245

Complicated or obscure questions: See "How to call Tech Support" above.